| There is no
charge for initial consultations. |
| A written estimate
will be provided free of charge. |
| A signed contract
outlining project details is required before any project begins. |
| Transcription fees
are based on one or two speakers and good quality recording. There
will be additional charges if three or more speakers and/or poor
recording quality. Medical transcription is not available at this
time. |
| We guarantee
confidentiality however a non-disclosure agreement can be signed if
requested. |
| The minimum charge
for all projects will be at the rate for 1 hour of service depending
on the project. ($12-$20) |
| Work is performed
Monday-Saturday at normal rate. Any project that requires Sunday or
holiday work will incur an additional 50% charge per hour. |
| Payment for
monthly retainers are required in advance for the month. Unused
retainer fees cannot be refunded. We will be happy to provide
additional service to cover the unused amount. |
| Payment for
all short term projects is due within 15 days of billing. Overdue
accounts subject to a service charge of 2% per month. |
| We prefer
Paypal for all payments. Credit
cards are only accept through
Paypal. We will also accept checks or money orders. Please
contact us for details. |
| Although we
endeavor to provide our clients with an accurate, high quality
product, the final proofreading of the finished product is the
responsibility of the client. If the client finds any errors we will
be happy to correct them free of charge within 10 business days of
the completion of the project. After 10 business days we reserve the
right to charge a small fee for this service. |
| We do endeavor to
keep our system secure and virus free with state of the art virus
protection and multiple firewalls. We do not open any unsolicited
email attachments. Please be sure to contact us before sending any
attachments and describe what is being attached. |
| We do not provide
printing services. All finished documents will be sent via email or
fax. If you need a hardcopy we can mail a single copy via USPS,
FedEx or UPS. The cost of postage will be added to your invoice. |
